Cosmo Privacy Policy

At Cosmo Online Casino, we respect your privacy and are committed to protecting the personal data you share with us when you play, register, deposit or withdraw funds on Cosmo Casino.com. This policy explains what information we collect, why we collect it, how we use it, and the choices available to you. By creating an account and playing with Cosmo Online Casino, you acknowledge that you have read and understood this policy.

Information We Collect

When you register for an account at Cosmo Online Casino, we ask you to provide certain personal details so that we can verify your identity and comply with our licensing obligations under the Kahnawake Gaming Commission. Our registration process requires players to confirm they are at least 19 years of age, and we reserve the right to terminate accounts and forfeit winnings to the Kahnawake Gaming Commission where underage play is detected.

We collect your name, date of birth, residential address and contact details at registration
We gather financial information relating to deposits and withdrawals, including card details, e-wallet information, or bank account data for CAD EFT and eCheck transactions available to Canadian players
We record your gaming activity, including wagers, deposits, bonus usage and loyalty points earned through the Casino Rewards programme
We may collect biometric data if you choose to enable biometric login; this information is stored locally on your device and is never transmitted to our servers
We log technical data such as your IP address, device type, browser information and session activity for security and fraud-prevention purposes

How We Use Your Information

Our use of your personal data is limited to purposes connected with operating Cosmo Online Casino, verifying your identity, processing transactions, preventing fraud, and complying with our obligations as a licensee of the Kahnawake Gaming Commission, licence No. 00884. We use your information to assess withdrawal requests, including document verification such as proof of ownership of financial accounts, valid photo identification, and proof of residence no older than three months.

We use your data to process deposits and withdrawals through methods such as Visa, Mastercard, e-wallets, direct bank transfer and distributed-ledger technologies
We use your account history to detect multiple-account or proxy-account activity, which is treated as a violation of our promotional terms
We use contact details to send you service messages, promotional offers, and updates regarding your account
We use gameplay data to calculate loyalty points under our Casino Rewards programme and to determine your VIP status level

Legal Basis and Consent

By registering an account with Cosmo Online Casino, you consent to the collection and processing of your personal data as described in this policy. Where required, we rely on your consent, the performance of our contract with you, and our legitimate interest in preventing fraud and ensuring responsible gambling compliance.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share information with trusted partners where necessary to operate Cosmo Online Casino effectively and lawfully.

We share payment data with processors, including PayDirect Billing Solutions Inc., which handles Interac deposits for our Canadian players
We share information with Casino Rewards partner casinos where necessary to apply shared loyalty benefits and weekly withdrawal caps
We disclose information to regulatory authorities, including the Kahnawake Gaming Commission, upon lawful request
We may share data with eCOGRA, our alternative dispute resolution provider, in connection with a player complaint
We may disclose information where required by law, court order, or to protect our legal rights

Data Security

Our casino protects your information using 128-bit encryption across transactions and account activity. We maintain technical and organisational safeguards designed to prevent unauthorised access, alteration, disclosure or destruction of your personal data. While we take data protection seriously, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

Biometric and Device Data

If you choose to use biometric login, you are responsible for registering only your own biometric data, and this information remains stored on your device rather than on our servers. Similarly, if you choose to store your CVC code on your device for faster checkout, you do so at your own responsibility.

Cookies and Tracking Technologies

We use cookies and similar technologies on Cosmo Casino.com to recognise returning players, remember your preferences, and analyse how our site is used. Cookies help us deliver a smoother experience whether you access Cosmo Online Casino through our desktop browser, our downloadable Windows client, or mobile web. You can control cookie settings through your browser, although disabling certain cookies may affect site functionality.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our regulatory obligations, resolve disputes, and enforce our agreements. Dormant account balances may be removed within up to 60 days, with bonus funds forfeited; however, cash balances remain returnable upon request once your identity has been verified.

Your Rights

Depending on your jurisdiction, you may have rights regarding the personal data we hold about you. We aim to honour these rights wherever applicable.

You may request access to the personal data we hold about your account
You may ask us to correct inaccurate or incomplete information
You may request deletion of your data, subject to our legal and regulatory retention obligations
You may object to certain uses of your data, such as marketing communications
You may withdraw consent at any time, although this may affect your ability to use certain services

Responsibility for Legality

We remind all players that responsibility for determining the legality of online gambling in their country of residence or location rests with the player. Our terms do not publish a prohibited-countries list, and it is your responsibility to ensure that using Cosmo Online Casino complies with the laws applicable to you.

Children's Privacy

Cosmo Online Casino is strictly for players aged 19 and over. We do not knowingly collect personal data from minors, and any account found to belong to an underage player will be terminated, with winnings forfeited to the Kahnawake Gaming Commission.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The English version of our terms, including this policy, forms the basis for all other language versions and retains priority in the event of any conflict. We encourage you to review this page periodically.

Contacting Us

If you have questions about this privacy policy, how we handle your personal data, or wish to exercise any of your rights, please contact our support team. Our casino support centre is available via live chat, e-mail and telephone 24/7. For general queries and deposit-related questions, you can reach us at [email protected], and for alternative deposit solutions at [email protected]. We aim to reply within 48 hours. If a dispute cannot be resolved directly with us, you may escalate the matter to eCOGRA, our alternative dispute resolution provider, or contact the Kahnawake Gaming Commission directly at [email protected] within 6 months of the issue arising.

Whether you access Cosmo Online Casino through cosmo casino login on desktop or search for cosmo casino mobile on your phone, the protections described in this policy apply equally across all versions of our platform, including our downloadable client and mobile web experience.