Cosmo Terms and Conditions

Welcome to Cosmo Online Casino. These Terms and Conditions govern your use of our website, Cosmo Casino.com, and all services we provide, including our games, promotions and loyalty programme. By creating an account with us, you confirm that you have read, understood and agree to be bound by these terms in full. We operate under a licence issued by the Kahnawake Gaming Commission, licence No. 00884, held by Rock Swift Group Limited of Road Town, Tortola, British Virgin Islands.

Who We Are and Who Can Play at Cosmo Casino

Cosmo Online Casino is owned and operated by Rock Swift Group Limited under licence from the Kahnawake Gaming Commission. Interac deposits made through our platform are processed by PayDirect Billing Solutions Inc. We primarily serve players located in Canada, and the minimum age to register and play with us is 19. We bar play below the legal gambling age in your jurisdiction, and any account found to belong to an underage player will be terminated with winnings forfeited to the Kahnawake Gaming Commission.

No prohibited-countries list is published on our site, and responsibility for determining whether online gambling is legal in your country of residence or current location rests entirely with you. We only operate our storefront in English, and the English version of these terms is the basis for all other language versions, retaining priority in the event of any conflict.

You may hold only one account with us. Where we identify more than one account belonging to the same player, we reserve the right to suspend the accounts and confiscate associated winnings. Transfers of funds between player accounts are strictly prohibited under our rules.

Registration and Account Security

To play at Cosmo Casino, you must complete our registration process and verify your identity when requested. We support biometric login, and you must register only your own biometrics, which remain stored on your device. The CVC code may also be stored on your device, entirely at your own risk. We take account security seriously and protect transactions using 128-bit encryption.

Deposits and Withdrawals

Our minimum deposit is 10 on your first deposit and 10 on every deposit thereafter. We accept major credit and debit cards, bank transfer services, prepaid vouchers, e-wallets, Interac, and distributed-ledger and blockchain-based methods. We do not charge deposit fees ourselves, though your bank or payment provider may apply their own charges. Interac and prepaid vouchers are available for deposits only.

When you request a withdrawal from Cosmo Online Casino, minimum amounts and fees vary by method:

Direct bank transfer, wire and SWIFT: minimum 300, fee of 50 USD / 35 EUR / 30 GBP below 3,000 units, rising to 100 USD / 70 EUR / 60 GBP at 3,000 units or above, processed in 6 to 10 working days
CAD EFT and eCheck (Canada only): minimum 50, no fee, 2 to 3 working days
Visa and Mastercard: minimum 50, no fee, 3 working days
E-wallets including Skrill: minimum 50, no fee, 1 to 3 working days
All other methods: minimum 50, no fee

We hold withdrawn funds pending for 48 hours before processing them during the next business day, and you may reverse a withdrawal in part or in whole until we have processed it; any such reversal is your own responsibility. We may delay processing until your verification is complete, and a first withdrawal through a method you have not used before may take us 5 to 7 working days for additional checks. We may ask you for proof of ownership of your financial accounts, valid photo identification, and proof of residence no older than three months, and we may require these documents to be certified by a registered notary or professional. We reject documents that are incomplete, obstructed or show signs of tampering, and providing false or misleading documents may lead us to terminate your account or decline your withdrawal.

A withdrawal paid in a currency different from your account currency will be converted by us at the average daily interbank rate plus 2.5%. Per-transaction, daily, weekly and monthly withdrawal limits apply and vary by country and method. A weekly cap of 4,000 applies to players whose winnings are substantially greater than their total purchases across all Casino Rewards partner casinos, and we may raise or lower this cap at our discretion. Depending on the method, we may pay a portion of your winnings daily over successive weekdays until the full balance has been paid.

Bonuses and Wagering Requirements

Our welcome offer gives you 150 chances to become a millionaire on your first deposit of at least 10, crediting your account with 150 free spins on Mega Money Wheel at 0.10 per spin. Winnings from these spins are credited as bonus funds rather than cash; only a top-prize win can be converted to cash through our Support team. Your second deposit earns a 100% match up to 250. Wagering on both the first and second deposit bonuses is 200x before the bonus balance converts to cash, and withdrawing cash while either bonus remains outstanding will forfeit the remaining bonus balance. From your third deposit onward, wagering drops to 30x on reload bonuses, giveaways and free spins.

Slots contribute 100% toward wagering requirements, while table games, parlour games, other game types and all live casino games contribute only 2%, and doubling up contributes 0%. All Aces Video Poker and Flippin' Awesome Shields of Asgard earn no wagering contribution and no loyalty points. Unused promotional bonuses are forfeited more than 60 days after registration.

We treat certain behaviours as irregular play, which may lead us to withhold your withdrawal or confiscate winnings, including single bets of 25% or more of your credited bonus value before play-through is met, even-money bets on Sic Bo, Craps and Roulette, using autoplay to meet wagering requirements, and deliberate minimum-risk or hedge betting. Employees of Rock Swift Group Limited, its agencies, licensees and service providers, along with their direct families, are not eligible for our promotions.

Our Casino Rewards Loyalty Programme

All players who wager with us are automatically enrolled in the Casino Rewards loyalty scheme, shared across the Casino Rewards network. We operate six status levels, and every 100 points you earn is worth 1 in chips, redeemable once you reach 1,000 points, with credits appearing in your account within 5 minutes. Silver Status and above unlocks access to our exclusive Casino Rewards VIP Slot, along with bigger bonuses, priority support, birthday gifts and a personal VIP host.

Games Available at Cosmo Online Casino

We offer over 1,000 casino games, including slots, blackjack, roulette, video poker and a dedicated Progressive Jackpots section featuring titles such as Mega Moolah, Mega Vault Millionaire and Treasure Nile. Our platform includes over 40 blackjack variants such as Classic Blackjack Gold, American and European roulette, and multiple video poker variants including Jacks or Better and Deuces Wild. Cosmo Casino games are supplied by named studios including Pragmatic Play and Games Global.

Dormant Accounts and Account Closure

We may remove dormant-account balances within up to 60 days, forfeiting any bonus funds, though cash may be returned to you upon request once your verification is complete. We reserve the right to terminate or suspend your account for breach of these terms, fraudulent activity, or use of multiple or proxy accounts.

Complaints and Dispute Resolution

If you have a complaint about your experience at Cosmo Casino, please contact our Casino Support Centre first. If we are unable to resolve the matter to your satisfaction, you may escalate your complaint to eCOGRA, our independent alternative dispute resolution body, whose decision is final. You may also contact the Kahnawake Gaming Commission directly at [email protected] within 6 months of the issue arising.

Contacting Cosmo Casino

Our support team is available 24/7 through live chat, e-mail and telephone. You can reach us at [email protected] for general queries and deposit questions, or at [email protected] for alternative deposit solutions, and we aim to reply within 48 hours. We may update these Terms and Conditions from time to time, and the version published on our site at any given time governs your use of our services.